Terms of Service

1. Acceptance of These Terms

By creating an account, deploying a Phylaxa component or otherwise accessing the Service, you agree to be bound by these Terms and by any order form or subscription plan that references them. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree to these Terms, do not access or use the Service.

2. Description of the Service

The Service is a cloud-delivered bot detection and mitigation platform. It scores web, mobile and API traffic using behavioral analysis — including a large-language-model detection core and passive client signals — and returns risk verdicts through edge connectors, server SDKs and a regional Cloud API, together with dashboards, logs and reporting.

We may add, modify or retire features as the Service evolves. Features identified as beta, preview or evaluation are provided as-is, may change without notice and are excluded from service commitments.

3. Accounts and Registration

You must provide accurate and current registration information and keep it up to date. You are responsible for safeguarding account credentials and API keys, for all activity occurring under your account, and for ensuring that your users comply with these Terms.

You must notify us promptly of any unauthorized use of your account. The Service is intended for business use; you must be at least 18 years old to register.

4. Acceptable Use

You may use the Service only to protect digital properties that you own or are authorized to administer. You must not:

• use the Service to monitor, profile or track individuals in violation of applicable law, or to process personal data that you have no legal right to process;
• reverse engineer, decompile or attempt to extract the detection logic, models, signal definitions or scoring thresholds of the Service, except to the extent this restriction is prohibited by law;
• probe, scan or test the Service in order to develop a competing product, or publish benchmark or performance results without our prior written consent;
• interfere with the integrity or availability of the Service, circumvent rate limits, or resell or sublicense access except under a separate written agreement with us;
• misrepresent the origin of traffic, or use the Service to facilitate activity that is unlawful, deceptive or harmful to third parties.

5. Subscriptions, Billing and Free Trials

Paid subscriptions are billed in advance in accordance with the applicable order form or published pricing, are non-cancellable and non-refundable except as expressly stated or as required by law, and are exclusive of taxes, for which you are responsible. We may suspend the Service for overdue amounts after notice.

Free trials and evaluation deployments are provided for a limited period so that you can assess the Service in your own environment. During a trial, service-level commitments do not apply. At the end of a trial, access converts to a paid subscription only upon your order; otherwise evaluation access ends and the associated configuration and data are deleted after a grace period.

6. Warranties and Effectiveness Commitments

Each party warrants that it has the authority to enter into these Terms. Phylaxa further warrants that, during a paid subscription, the Service will materially conform to its published documentation, and we commit to a monthly availability target of 99.9% for scoring endpoints, with service credits as the exclusive remedy for missed targets, as described in the service-level schedule.

We continuously measure our detection methodology and publish benchmark results, and we engineer the Service for high detection precision. You acknowledge, however, that no detection system identifies all automated traffic and that adversaries evolve. Except as expressly stated in this section, the Service is provided “as is”, and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

7. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues, data or goodwill, arising out of or related to these Terms, even if advised of their possibility.

Each party’s aggregate liability arising out of these Terms is limited to the amounts paid or payable by you to Phylaxa for the Service in the twelve months preceding the event giving rise to the claim. These limits do not apply to liability that cannot be limited by law, to your payment obligations, or to a party’s indemnification obligations.

8. Indemnification

You will defend and indemnify Phylaxa against third-party claims arising from your content and data, from your use of the Service in violation of these Terms, or from your violation of applicable law. Phylaxa will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes intellectual-property rights.

Phylaxa’s indemnity does not cover claims arising from combinations with non-Phylaxa products, modifications not made by us, or continued use after we have provided a non-infringing alternative. The indemnified party must give prompt notice, reasonable cooperation and sole control of the defense to the indemnifying party.

9. Data Processing

Where Phylaxa processes personal data on your behalf in providing the Service — including end-user traffic telemetry — the parties’ Data Processing Addendum (“DPA”) applies and is incorporated into these Terms by reference. You act as the controller of that data and represent that you have a lawful basis, and any required notices or consents, for its processing.

Phylaxa processes such data only on your documented instructions and for the purpose of providing and securing the Service. A copy of the DPA, including the current subprocessor list, is available on request at legal@phylaxa.example.

10. Term and Termination

These Terms remain in effect for the subscription term stated in your order form and any renewal terms. Either party may terminate for a material breach that remains uncured 30 days after written notice, and we may suspend the Service immediately where required to protect its security or availability.

Upon termination, your access ends and you may export your configuration and reports for 30 days, after which remaining account data is deleted in accordance with our retention practices. Provisions that by their nature should survive — including accrued billing, disclaimers, liability limits and indemnities — survive termination.

11. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over disputes arising out of these Terms, and each party consents to their venue.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12. Changes to These Terms

We may revise these Terms from time to time. For material changes, we will provide at least 30 days’ notice by email or through the dashboard before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

13. Contact

Questions about these Terms may be directed to our legal team at legal@phylaxa.example.